Shipping policy
Shipping Policy
Last updated: August 28, 2026
At Bumi, we work with trusted fulfillment partners to get your order delivered to you. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed.
During periods of high order volume, holidays, or promotional events, processing may take slightly longer.
You will receive an order confirmation by email after your purchase. Once your order ships, we will send you a shipping confirmation with tracking information when available.
Shipping Times
Standard shipping typically takes 7 to 15 business days after your order has been processed.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other factors outside our control.
Tracking
When tracking information is available, you will receive it by email after your order ships.
Please allow up to several business days for tracking information to update after your order has been shipped.
You can also use our order tracking page to check the status of your shipment.
Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Any available free shipping offers will be clearly stated on our website or at checkout.
International Orders
At this time, Bumi ships to selected countries and regions. Available shipping destinations and shipping options are shown at checkout.
Customers are responsible for providing an accurate and complete shipping address.
Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping costs may apply to reship the order.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided at checkout, Bumi is not responsible for packages that are lost or stolen after delivery.
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product. We will review the situation and work with you to find an appropriate resolution.
Delayed Orders
Shipping delays can occasionally occur because of circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, or other unexpected events.
If your order appears to be significantly delayed, contact us at our customer service email and we will help you investigate the shipment.
Contact Us
If you have questions about your order or our shipping policy, please contact us through our Contact Us page or by email at your customer service email address.
Bumi reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated revision date.